The plain-English terms for using Frontdesk. By subscribing, you agree to these.
These terms are between you (the customer) and Andra Dudan, trading as Frontdesk (“we”, “us”). They apply when you sign up for and use our website and AI assistant service.
A custom website with an AI assistant trained on your business, hosted by us, with the leads it captures sent to your inbox. We include reasonable ongoing updates and tweaks. Larger pieces of work — such as a full redesign, extra pages or new features beyond the original build — are quoted and agreed separately.
The service is a one-off setup fee of £200 plus £30 per month. Payments are taken securely through Stripe; your first payment is the setup fee plus your first month, and the £30 monthly fee then recurs automatically until you cancel. Prices may change in future, but we’ll always give you notice before any change affects you.
The £200 setup fee covers the work of building and setting up your site and assistant. Because that work is done upfront, the setup fee is non-refundable once we’ve started building.
If a monthly payment fails, Stripe will retry and let you know. If it stays unpaid, we may pause your website and assistant until payment is back up to date. We’ll give you reasonable notice before pausing anything.
There’s no lock-in — you can cancel anytime. Cancelling stops future monthly payments; we don’t refund the current month. When your subscription ends, your website and assistant are taken down or paused, as they’re hosted and maintained by us as part of the ongoing fee.
While you’re subscribed, we host and maintain your website, its code and the assistant. These remain ours and stay live for as long as your subscription is active. Your own content — your business name, logo, photos and text — remains yours.
If you already own your domain name (e.g. yourbusiness.co.uk), it stays yours. If we register a domain on your behalf as part of the service, it remains under our account while you’re subscribed; we’ll discuss transferring it to you if you’d like to take it with you.
You confirm that any logos, images, text or other material you give us are yours to use, or that you have permission to use them. The service must not be used for anything unlawful.
The AI assistant answers customer questions and captures enquiries to pass to you. It doesn’t guarantee a particular number of leads or bookings, and it doesn’t confirm appointments on your behalf — you decide which enquiries to take forward.
We aim to keep your site and assistant running reliably, but we can’t guarantee they’ll be available 100% of the time (hosting providers and other services can have outages). To the extent the law allows, we’re not liable for lost business, lost profits or other indirect losses arising from downtime or from the service. Nothing in these terms limits liability where it can’t legally be limited.
How we handle data is set out in our Privacy Policy.
We may update these terms from time to time. The version on this page is the current one, and we’ll let you know if we make a significant change.
These terms are governed by the law of England and Wales.
Questions about these terms? Email andradudan4@gmail.com or call 07493 396628.